Term Rules not working for all plans

Legacy Contributor

We have an issue going on with the Term Rules for our medical plans. When BN100 runs it will error out on people who have a job change or status change that makes them ineligible. The weird thing is that all of the other plans will stop fine, just not the medical plans.

The term rules are set up at the Plan Type level. So for Plan Type HL, vision coverage will stop but medical will error. The Term Rules were initially set up to include the Employee Group that they were in when they were eligible for the plan. I read some Knowledge Base articles where they said that in order for the Term Rule to work they have to be in the group that the Term Rule was set up with. That makes sense except for the fact that all of the plans were working except for medical and they are all set up the same. I added additional Term Rules to include the group that they were moving into but we are still getting the error.

I have attached some screen shots. Does anyone else have this issue?

Legacy Contributor

I would suggest removing the employee group from the term rules and see what happens. I do not have any employee groups attached to my term rules, and they work great.

Field help tells on the employee group field says "......if an employee belongs to more than one group for which rules have been defined, benefit update reports list the situation as an error."

Attachment_4330.zip