OII and Office 2016!

We have a customer who has site wide been upgrading their work stations to Office 2016 (a mix of windows 7 and windows 10 installed OS).

There is one PC running a windows 7 / office 2010 combo and emailing statements etc... from Opera (as normal) producing a valid pdf file.

All the Office 2016 installed PC's all trigger (windows 7 & 10):
"Printer not activated, error code -30" and create a 0 byte pdf file.

OII v7.44.10 installed.

- checked 'nul' printer port in use (and tested adding a PDF local port).
- checked for latest version of Amyuni driver (v500).
- checked local Pegasus folder permissions.
- checked with support (confirming no testing yet for Office 2016).

Has anyone tested or resolved or other suggestions to try please?

Thanks

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Comments

unknown

Hi, to our knowledge it is not supported until Feb next year. We have howeer managed to get it working on a machine in here.
Im not sure if this will help, but ages ago, we used to get this with a printer not activated, error code -40 & youd to search & delete the following files:
CDintf
acpdfui400
acfpdf
acpdf400

Which I think if memory serves me correct were in c:windowssystems32 etc

cheers

unknown

Attached was the official document sent to us by Pegasus. I know this was an error -41, but could be similar to yours

Inquiry Tab Placement.docx

alan-bourke

Another (possibly 'nuclear') option might be to upgrade them to Opera 3 and let that use the XFRX driver to produce PDFs.

unknown

Thanks James & Alan

- Sales are in discussions for Opera 3 / cloud.
- I will test the file search & remove.

richardd

I have just spoken to Pegasus and their current statement is "There isn't currently a timeframe on the roadmap for Opera II to be supported for use with Office 2016 so we can't advise on your issue at the moment"

I have the same issue on a Windows7 / Office 2016 and OperaII V7.45.10 site. Cannot publish a new invoice from SOP to Email. PDF is attached to the email but when you click send in outlook you get the following messages -

1.failed creating PDF. Retry - YES NO -
2.Printer not activated, error code 30 OK - PDF creation failed. Can you please 3.re-print the invoice to create the PDF file.

Does anybody have a fix for this ?

unknown

We will be testing Microsoft Office 2016 Desktop with Pegasus products during the first quarter of 2016.

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