Does anybody out there use Image Now (Perceptive Content) with Lawson?

We use Lawson and Perceptive Content to capture information on the PO20, PO30 and PO10 screens, I have it set up through Perceptive Content that all they have to do is open Perceptive Content and click the Capture button and it pulls in the values that i have mapped on the Perceptive Side, however, recently about 3 of the computers that usually do this no longer capture this information. I have tried to re-map the values from Perceptive's end but noting takes. I can still capture just fine on my machine, so it leads me to believe that it is a PC issue. We both are running IE9 and Windows 7 Enterprise. I know that sometimes it depends on the zoom size on IE and how many tool bars they have, but we both have the same. Has anybody else experienced this and what did you do to fix the issue? Perceptive thinks that i need to create hidden html tags in the Lawson code, but like i said i can pick it up just fine, so I know it is not a Lawson issue.

Thanks.

0712131256598360.doc

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unknown

We have been using ImageNow since 2005. I have used Design Studio to put buttons on the various screens to link, or open up documents in Lawson.

We also use Smart Office and I have scripts that will link documents either by hitting the Gold Link Key or just populate key fields and then you have to hit the save button

Also use Smart Office or Portal or Mingle to capture data using the ImageNow printer.

We are currently on version 6.6 and in the process of upgrading to 7.1.5

Gordon

unknown

Gordan, we are on Image Now version 7.0.5.821. Have you ever experienced the issue that I explained? It seems like the values just don't want to be mapped any more, but I can still pull them in on my pc and we have the same IE version and Windows version. We use Portal for all of our scanning in Materials Mgt, via the ImageNow printer. Would you mind sharing a script if you have one for the screens that i mentioned above?

unknown

if you are using Portal then learn mode should handle it just fine. I had to make new learn modes when we went to windows 7 and then again when we went to IE11.

are you using default application in the imagenow printer capture profile? Is the person that opens the capture profile have their default application set for the screen they are on? ex: PO20, PO30. Usually you get a can't find application if the application is not the same for the screen you are on.

Do you have a capture profile for each screen, PO20 or PO30 and associate the learn mode to each capture profile.

I usually setup a different capture profile for each screen with selecting correct application I need to capture data on and I usually default the drawer as well, not leaving it to the application, incase you have PO20 and PO30 in same application.

Make sense? If you want to talk my number is 813-745-7321. I will be in meetings until 3 ish and then I have another at 4. Tomorrow morning I am wide open.

Gordon

unknown

I can call you tomorrow to discuss, i also have some screen shots that i can show you as well if we need to.

Pretty much what you have said I have it set up that way. I did notice that in the Application plan Designer when you capture the plan you use, it says for the value as 'focusable' on her machine but my machine displays the value in this case 1 for the Company.

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