Our buyers are having great difficulty determining if credits have come in for POs as credits cannot be applied to closed POs. How are others handling communication between AP and Purchasing regarding credits that come in. Our current procedure is to do a chargeback when we have an incorrect price or product is damaged; however, there are many times when a supplier sends a credit memo and AP cannot match it to the PO. Buyers are unable to see direct credit memos on PO64, AP90.4, or by drilling around.
