Fax Integrator V10

Having an issue with our new version of Lawson Fax Integrator. When we try and send a PO via fax we get a message in the log that states 'No Fax Job ID'. We are working with Infor support, but wondering is anyone else has seen this. We are sending the fax without coverpages. Thanks

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Infor Lawson Supply Chain Group - Discussion

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unknown

I don't have a solution but rather a question. It sounds like when upgrading to v10 that the fax integrator also had to be upgraded? We are working on our upgrade but nothing has been mentioned about this. Thanks!

unknown

We upgraded the fax integrator in advance. V10 Fax Int works with v901 LSF/Lawson. You would need to check the compatibility matrix to see if v9 Fax Int works with v10 LSF/Lawson.

todd-brown

Okay so we did figure this out, and by the way I encouraged Infor to add this to the install docs. The faxes when they are created on the Fax Integrator workstation and stored in the faxes directory as .RTF (Rich Text File). Very important that either MSWord or WordPad is the default program for those files. Ours was not.

Attachment_4260.zip

unknown

Thank you for the info. That must of been like trying to find a needle in a haystack.

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