We are a healthcare facility so we have numerous positions that require a credential (some more than 1).
We are on v10 and are using the delivered Credential renew flow (Employee request renewal, Manager checks and validates). We have notification set up to notify HR once the manager validates, adds, etc a credential.
Once we receive the email, we go into the employee's record and check for accuracy and check to ensure the correct documentation is attached (I made the attachment required through configuration console).
We are STRUGGLING with this process for various reasons:
1) Managers are not staying on top of the employee credentials so it creates this massive work load when we run an expired credentials list (we try to this monthly but with so many projects sometimes it's bi-monthly).
2) Employees are not entering the renewal request with correct data and managers are not checking the information, they are just clicking "Validated". So when we check it, we have to reach back out and have them redo it OR we just fix it and move on.
3) From what we can see, there is no "return" or "reject" option for credentials.
4) No easy way to audit or check which folks are missing credentials.
Was wondering if anyone else is struggled with this process and if so, how did you turn it around? We really want to utilize the system to its fullest capacity, but at this rate... going back to our paper/manual process keeps getting brought up because we had better control of it .... and I DO NOT want to do that, but cannot have HR staff spending hours and hours on 'clean up' work.
