Greetings,
We have upgraded from V9 to V10 and we are consistently getting an error when the employee enrolls in ALL waive plans. At the end of the enrollment, a dialog box appears and says " Company does not exist ". The main screen indicates that the benefits have not been fully updated, and the email summary is sent to the user which contains a note that their benefits have not been fully updated and the summary may be incomplete. The benefits are saved to both the BS31 and the BN32.
We did determine that if we switch to pending enrollments the user receives no error and the benefits are correctly saved to the BS31. But then this requires manual work to get all of the benefits loaded into the BN32, and we would prefer to utilize immediate enrollments rather than pending.
We experienced this with EMSS version 10.0.6 and support recommended that we update to 10.0.7, so we did and I also installed the EMSS update, so we are at 10.0.7.25 I did not update any of our custom code after the update, so it is "as delivered" and still displays this error.
This affects New Hire enrollment as well as Annual enrollment, and only occurs when ALL waive plans are selected. If just one plan is not a waive plan the enrollment is a success.
Has anyone experienced anything like this?
