Hi,
I hope I am not posting in the wrong place, but I am not finding a whole lot of support sites for SLX anywhere anymore.
We are still on 7.5.4 LAN with remotes.
So this is an odd one. “Something” triggered all history records for one user to be resent to all remote users (about 50). The user was a Marketing Login used by our marketing group through integration to send campaigns out. So there were hundreds of thousands of records sent to 50 remotes. My remote database received over 2 million transactions in about 1200 TEFs. Although annoying, this didn’t really cause any damage by itself. There is nothing in the integration logs to suggest the integration kicked the transactions out.
The problem is that the sheer number of TEFs kept filling the sync server’s hard drive, and the sync would stop due to not being able to write more files. Our Network guys added more storage to the server and moved the FTP directories there, leaving the slx-logs directories where they were. This fixed the problem of pegging the disk.
However, now remotes are not being sent most updates. More on that later. The Sync Server profile still points to where it always has. The permissions are all good. All changes made on remote databases make it to and applied correctly to the host database. Now the weird stuff.
If I create a new account, new contact, (insert Acct/Contact) and new Opty on the host database, they all get sent to remote users.
If I create a new account, do something else, then insert a new Contact (pick account from Insert Acct/Contact), and then create a new Opty, they all get sent to remote users.
If I add a contact or opportunity to an existing account, or if I update an existing account, no changes or records get sent to remote users.
Once sync runs and the newly created account gets sent to remote users, any changes to that account, or contacts or optys are added, they do not get sent to remote users.
I’ve confirmed all of this by looking at the data in the TEF’s before I download them from the FTP site and they get applied to my remote database. Also, this is confirmed by looking at the accounts and contacts in the SLX application after I sync.
More weirdness. I can’t check the data in the WGLogs directory files because NOTHING is being written there (even though that is the sync profile path) even though I receive TEFs. The WGLogs directory stays empty. Files do flow quickly through the Infiles and Outfiles directories. Where could the files that should be getting created in WGLogs be? They must be somewhere?
Sync Services, Sync Server, SalesLogix System Service have all been restarted. Any database table flags that might be messing with things?
Any ideas? Thanks
Patrick
