BN299 Corrections - Last Names Missing

We created our first round of electronic files and the IRS accepted them "with errors". (At least they were rejected.) We have since applied the latest CTP for BN299 (117636). Now I'm trying to create our correction files and the employee's last name is either completely missing or only a few characters are listed. I've opened a case with Infor and they are researching. Has anyone else experienced this issue?

I was going to try to manually update one of files which only has 4 records but I'm not able to make any changes. Has anyone manually updated the xml file? Not the manifest file, but the detail file. I opened it just like I have the manifest files to update the CheckSum but I'm not able to make the changes.

Any thoughts/suggestions will be greatly appreciated. I'd like to get these corrections submitted so I can be done with these and then keep my fingers crossed we won't have to do these next year. (Wishful thinking?)

Thanks.

0811130630195911.xls

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Comments

unknown

I had the same issue with both the last name AND the SSN being truncated (might want to check your SSN's too). I also had a small number so I just fixed them in the XML files. My process was to open the detail file in Notepad and it then allowed me to make the edits to the names and SSNs. I saved the change and then checked for the new byte size and also ran that file through a program to give me the new checksum. I then opened the manifest file in Notepad and updated the byte size and checksum. This process worked for me and I had to do it on a handful of errors in 7 different company filings.

I think there is a different CTP to fix the issue with truncated names/SSNs. Someone mentioned it in one of these postings (can't find it at the moment) but I didn't want to wait for Cloud Ops to install it so the manual fixes made the most sense to me.

Hope this helps!

unknown

Thanks Emily. Now that I know it's doable to manually update the XML file, I'll figure out why that wasn't working for me.

unknown

Hi Carla - We had the same exact thing happen to me. After applying CTP 114940 we did the following for each person who was flagged as a correction on BN97:

After the CTP is applied. For each person with a correction you will need to perform the following steps:

1. Inquire on the BN97 record for the individual

2. Blank out the correction flag and do a change

3. Inquire on the BN97 record again

4. Add the correction flag back and do another change

You can then run the BN299 for corrections and the last name & SSN should appear correctly. If you have questions on this feel free to email me: ccburt@gundersenhealth.org

unknown

Thanks, we'll give it a try. Much less time consuming and less chance of human error than manually updating the XML files.

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