External Candidate creations - duplicate email

I'm trying to figure out an issue (support ticket open) but wanted to see if this is the same for others.

i'm seeing the same external candidate actors but just different case. Example

create arbice70@gmail.com and it has that as the email. can then also create Arbice70@gmail.com (just an uppercase) and when entering arbice for the email it does prompt error that it is already in use but if you just change so it starts uppercase Arbice, then it accepts it.

So then I have 2 candidate records that have all the same information... including duplicate email records (email doesn't care about case)

Thoughts on this? I feel like that part should be a bug... but wanted to see what others are experiencing or think about this.

I have over 300 actors that are duplicate but just a letter that is upper vs lower. created different dates but all by Anonymous so I feel like it is definitely the end user creating them that way.

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unknown

Check out JT-184197, Duplicate email addresses are allowed to be created during the External candidate

registration or creation process. Addressed in CU 11.0.0.35.

unknown

Thank you!. I'm on .34.. also note anyone else with this to see .36 release note..

JT-1098218 When a candidate registers with the same email address using different case

settings, duplicate candidate and actor records are created in the system.

JT-1098218 Resolution

A listing of candidate records with duplicate email addresses and last names has been created to use as a reference

when correcting the agent/login for those candidates.

unknown

Has anyone done the cleanup from the issue on duplicate candidate actors (external)?

We have loaded the JT's to correct the issue.

One of the JT's provides a report to show you the duplicates (Admin-TA-DuplicateActorIdentity)

But I'm struggling a bit on a few things for actual cleanup. Been waiting with open ticket for support but no avail yet.

I'm doing analysis of which ones have no applications associated and then -

1. Unlinking actor from Candidate Agent

2. Deleting Identity from Actor

3. Deleting the roles to the Actor

4. Deleting the Actor and Identity

But I am having a difficult time understanding what to do with the actual Candidate record. I can't see how to delete it.

I've tried to change it from Active to Inactive but that doesn't work.

Then on some of them, I see they are 'associated' as the candidate is now an Employee.

Plus there are some that are duplicates that have applications tied to both. We need to keep that history so I don't know if the applications can be 'moved' to be on one.

Before I go any farther, I want to ensure I'm doing all the analysis needed to determine which to delete.

unknown

Thought I would give an update if anyone else runs into this.

For the clean up-

No way to merge candidates

No way to move an application that relates to a 'closed' req to other candidate (if req is still open, it can be moved)

So the bottom line is HR will need to search for multiple candidates if they need to see what all an applicant has applied for and the candidate themselves will not have all of their history.

If anyone has had any other experience or knowledge with this, I'd love to hear from you.

Thanks

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