Does anyone use the "Help" tab in Visual?

We are a large manufacturing company and continue to run into the same issue with training staff on various functions of Visual. I'm wondering if anyone has used the Help tab in Visual as a knowledgebase or "How to" to answer some of these questions and pull away from relying on historical knowledge.

If anyone has used this, I would love to hear your feedback on how you have used it and whether it is worth investing time in developing.

Thanks,
Caleb

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Comments

Legacy Contributor

We use it, but the standard help menu leaves much to be desired compared to other ERP systems. a Help menu should include pictures and be representative of the system to guide users in using it as intended and developed to keep them happy. When users are confused or cannot yield results, they look for other systems. We agree that this should be a completely functioning go to for all users. It is a great way to start your internal work instructions from and then add the pictorials for training guides.

Legacy Contributor

We are on Visual version 7. Unfortunately while the help menu opens and allows for searches, it will not display any information once you choose display. I too would like to have this feature.

Legacy Contributor

Hi Caleb,

We are looking at EPAK. We paid for EPAK every year in the maintenance licence invoice but we never install it. We had a demo from Synergy two weeks ago. You can record the process and add you comment for the training. It will generate a PowerPoint or Word for the training cours. You can setup online-training where the user has to click and do the process. Look so good at the demo. I just need to find time to install it and try it. For now, this is the best way we find…

We are on 7.1.2 for now and looking to upgrade to 9 next year. EPAK will work with both.

Nancy

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