Error handling in ION when integration is done with non-infor application

Legacy Contributor

We are trying to integrate LN with 3rd party application to create sales orders. It works fine when all the input data is correct. But If an item entered is not correct then ION raises the Error BOD that shows something like below and sends email to the admin when it's set.

    <ErrorProcessMessage>
      <ID>1_1</ID>
      <Description>Item Sales Data of          ABCD not found</Description>
      <Note>Message Source:Application</Note>
      <Type>Error</Type>
      <ReasonCode>tdsls0000.1</ReasonCode>
    </ErrorProcessMessage>

But normal users or users using the 3rd party application will not have access to IONDesk or LN. Is there a way in ION to notify back the users about the error?

Legacy Contributor

Sure, For every Confirm BOD that hits ION, ION will generate a Sync.Error BOD - as long as you have an event monitor defined for Sync.Error BOD.



So you can define an event monitor on top of Sync.Error BOD to notify the users via an ION Alert Or can trigger a workflow to have them look at the confirm BOD and handle it. ION Desk user guide has a section on how to monitor Confirm BODs. Hope this helps.