IPA - send for user input

As part of a new user automation, I'd like to include a user action directed to other parts of I.T. and have them be able to enter and submit needed detail into the flow. For example, a user action directed to our telcom team, so they can add the user's phone extension, which we can then bring back into Lawson and then employ separately to feed a user directory on our intranet. I see that with the User Action node, there is a pop-up for reason and reason comments, although it's not evident if I can use that, since we are on Landmark 10.

Is there a best way to do this, or any other ideas from anyone that's already dealt with a similar situation?

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tammi-fedko

You could add the fields into the action request and route the request to them for approval and they can add in the additional data and then approve the request. Then in the flow you would have to re-read the action request to get the updated data from the approver.

john-miller

You'll have to let your Approver know exactly what the Reason and Message boxes will be used for, but here's where each field saves to as variables in the flow: UserAction_messages is the big box of text. UserAction_reasons is the small box

samuel-deschamps

why not just extract the data directly out of the phone systems db directly. wouldn't the telcom person maintain it in there. or at least have a automated procedure create a csv of the data where you can script into a sql db. the send it onto the internet directory. your db of this data is where you can look at for debugging issues between the systems

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