INFOR and ServiceNow interfaces

Hello,

Our IS dept. is going to start using ServiceNow for Asset Management, we currently use it for Incident Management only.

We would like to create interfaces between INFOR and ServiceNow to automate our requisition creation into INFOR and bring back PO information to ServiceNow.

I was wondering if any of you are interfacing information between these two systems? If you are, How hard was it to setup? did you have to work with a third-party vendor to do this?

Anything you are willing to share on this will be appreciated.

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Infor Lawson Supply Chain Group - Discussion

Comments

unknown

We are in the same boat and would love to hear suggestions from others.

robert-canham

We have started to do some interfacing with ServiceNow for some HR processes. We're doing the interface as flat file transfers where ServiceNow is producing a file that Lawson can import. For data going back to ServiceNow, we've scheduled some database queries to get data to populate the forms.

We were hoping to be able to access the Lawson API from ServiceNow for some real-time queries and updates, however, it wasn't able to use the java code to do authentication so we had to go away from those plans.

unknown

We have started to develop our interface with ServiceNow for Work Orders using Nuvolo bolt-on application. Form data in ServiceNow(Nuvolo) will use database queries to populate the forms with vendor, location, accounting information from Lawson. The PO interface is a flat file transfer of a PO using PO520 file format from ServiceNow to a mounted folder. Lawson IPA will be triggered upon file creation and will import the file(s) into PO20 directly. We plan to send the PO Number back using to Nuvolo via Web call and have scheduled some database queries to get PO data back into Nuvolo after the po close process in Lawson.

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