Infor RichClient vs WebCanvas vs Web

Hello all,

This is both a discussion and a question. I would like your input on how folks utilize the various platforms for Infor GHR/TA (single tenant on prem). We currently have ~100 HR/IT folks using the RichClient version, where our leaders/employees utilize Manager/Employee Web Space (not web canvas). Have you had issues having "too many" users on RichClient? Based on feedback from Infor, they indicate that having too many users on RichClient can cause drastic issues, including our current predicament of server backlog since Sat night due to failed async in the effective dated queue. So we have several questions...

Do you limit the users for RichClient to only a certain group (developers, client support, etc)?

Do you use WebCanvas?

If your HR/TA teams utilize Web, how have they adapted and have you made modifications to make navigation without the history windows (like RichClient) easier?

I'm sure I can think of more questions, but that's what I have for now.

Thank you in advance.

A.Kuhl

rm_benefit_administration_aca_training.pptx

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unknown

My experience is the RC should be made available to only a VERY LIMITED individuals (about 1 to 2 in HR and 1 to 5 in IT admin) and Mingle is given to everyone else. A lot of damage can unknowingly be made with RC.

I am not familiar with WebCanvas therefore I have no opinion.

Dr. Awesome

By WebCanvas you likely mean Rich Client Applet, which is the Rich Client that runs inside of a web browser. So you know, Rich Client Applet is no longer supported as of March 2019 and I wouldn't look to it as an option going forward. Only IE11 allows this type of plug-in anymore anyway. Chrome and Firefox have already dropped it.

So, as far as core feature/functionality goes, technically the only thing Rich Client UI is required for is Configuration Console, advanced Business Class Group (aka Custom Group) building, ComputeField UI, DET translations and advanced Report personalization. In 2019 and 2020 the Landmark 11 web UI will be working to move these features into the web so the Rich Client isn't required to make these types of changes.

The "history windows" in RichClient that you speak of are likely the thumbnails of each screen/form you have opened (up to some limit) and the ability to move back and forth between them. Infor does plan to assess giving this type of "MDI" capability in the web UI at some point in 2020. Perhaps doing what Slack and Teams have done by wrapping web apps as an installable exe and adding features in that mode.

All in all I agree with PatrickD "RC should be made available to only a VERY LIMITED individuals (about 1 to 2 in HR and 1 to 5 in IT admin) and Mingle/web is given to everyone else. " It also lines up well with the direction Infor is taking the web UI.

As for Rich Client user limits: The only limit I'm aware of is 1. tuning your grid node(s) to handle the capacity/load or 2. tuning any shared PC/Citrix env to have the memory needed for the capacity/load.

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