Looking for ideas or suggestions as to why an employee's benefit type (dental in this case) does not update accordingly when performing a personnel action that now makes them ineligible for the previous plan, but they should now be changing to the eligible plan.
For Example: An employee is no longer eligible for Plan Type A; they will be removed from that employee group. They are now eligible for Plan Type B, and the employee is put in the new employee group. I've set up the change rule for the action (status change) for Plan Type B to coincide with the Personnel Action Effective Date. When I run the BN100 in report mode, nothing happens. I've had to create a "Term" rule as an error message pops up due to "no term rule defined for action."
Any and all suggestions are greatly appreciated!
Teresa