Candidate Space Issues

We get reports from Candidates that they have issues with uploading resume, or submitting an application. Some just state that they have issues with the application process and just give up.

We feel we are missing a lot of applicants because they have so many issues they just do not complete an application.

My issue is whenever I try to troubleshoot the issue I have no problems at all. I have tried internally and externally and do not experience the issues that are reported. I have had someone else create a profile and apply and they have not issues.

Does anyone have any troubleshooting suggestions for Candidate Space? I am at a loss on how to trouble shoot when I cannot see what the candidate sees or see what they are experiencing.

I know the HR department is concerned that we lose some applicants due to this and not sure how to assist.

Thank you in advance.

Debi

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Comments

unknown

Hey Debi,

We haven't gone live yet (set for January 2020) however through our testing we too have experienced some weird and intermittent issues with Candidate Space.

I don't have many specifics for you at this time but one issue we just uncovered last week is that when applicants upload their resume to be parsed if it is missing an email address the parser fails and creates this half complete entry. So the Actor and candidate Identity get created but the candidate record itself does not. The user then is presented with a white screen when they attempt to login again and they can't re-register because the Actor already exists. Deleting the Actor & Identity then re-registering and ensuring the resume has an email address appears to fix the issue.

We are working on submitting this to development.

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unknown

Not sure if this will be helpful but thought I'd try. We are on premise today on TM version 11.0.037 and we had issues that we finally figured out. Not sure if this is yours or not. So our url for candidate space is jobs.genesishcs.org:2443/.../lm

We finally figured out that the 'job scraping sites' like Indeed was not capturing/scraping the HROrganization=100 forward. Thus when candidates went to apply for a job from first finding it from Indeed, they got an error.. I can't remember it specifically as it was a couple years ago. We found someone at Indeed and worked with them and that resolved the issue.

Again, not sure it that would have any issue for you but it was definitely a long process for us trying to figure it out.

mmartinez

Thank you I will see if they candidates are going through Indeed or not.

mmartinez

Thank you for the information

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