Edits are disappearing after a backup is performed.

I have a strange situation that I can't figure out how to troubleshoot.

I'm making changes to the Nonconformance Maintenance form where I copy 3 Edit and 3 Static components, paste them into a different notebook tab, then rename them. They have some events on them, and by copying and renaming them, I copy over the event calls, and I also get the captioning on the new version of the component.

All works great until I take a backup of the database. After the backup is complete, when I go back into the form, my edits are gone!

Here are some details...

When I make the changes, I am logged in as 'sa'. It is the only user that has the licensing to be able to make these kind of changes.

I set the scope of the changes to Site Default because I want all users of the form to access my changes.

The form that I am editing was created by Infor and is part of their IQM application.

I have an off-site developer / consultant that has access to the 'sa' user who may or may not have mistakenly started to make changes to the same form under the "User" scope.

I made some changes to the form a couple of weeks ago (also under the Site scope) that do NOT get reset after my backup. These changes are: the addition of a Static component, the addition of some Script code that I inserted in the "Nonconformance" class that Infor created as the Form Scripting class, and an event handler that calls the added script code was added to 5 existing Edit Components. To keep my scripting code separate, I have enclosed it in a Region that I created.

When I copy the components and paste them elsewhere on the form, Mongoose renames the forms {originalName}1_SITE which I rename to aus_{originalName} (may not be relevant, but I wanted to be thorough).

I do remember to save my changes, and are able to access my changes after signing out, and then back in as a different user.

Does anyone have an idea of what could be causing this strange behavior?

Thank you for your thoughts.

John Keegan

Find more posts tagged with

Accepted answers

All comments

Legacy Contributor

I have discovered that the backup process is not the reason for the loss of the edits made to my form.

It seems that I, or my consultant has made changes to the form under the scope of "User" for the 'sa' user. I was making changes to the same form under the "site" scope.

Now, when I log out, then back in, IQM seems to pick up the form changes that were made under the "User" scope.

The easy fix is to delete the form under the User scope, and let it default to the Site scope, only I do not know how to do this.

Does anyone know how to delete / abandon any changes made to my 'sa' / user scope?

Thanks for your help

Legacy Contributor

Multiple ways to delete a user version of the form:

1. Login as 'sa', go to the form in question, enter design mode (in the 'sa' user scope), go to edit menu, select revert form definition.

2. Use form sync utilities to filter on the user version of the form and delete it from there.

Legacy Contributor

Hi John. Below is a snippet from KB 1970043 - on using form sync to remove form versions. Please reference it, if you decide to submit an incident.

Thanks!

Jaclyn

Resolution:

On the Utility Server select Start>All Programs>Infor>Tools>Form Sync

NOTE*****Always make a backup of the forms databases before doing any data deletion.

When you open the Form Sync Utility the utility will prompt you for a Target and Source configuration, however the Source Configuration will be the forms database that we will be deleting the' user' forms from. You can select a Bikes Demo Configuration for the Target Configuration. No deleting of forms will occur in the Target Configuration. We will not be doing a Form Sync for this process we are just using the Form Sync Utility to delete the 'User' forms (ScopeType3).

1. Once the Form Sync Utility is open select Tools > Utilities

2. On Utilities menu the Configuration = Source will be populated. To the right you will see the name of the forms database. This will be the forms database that the user forms/ScopeType = 3 forms will be deleted from.

3. Set ScopeType field = User

4. Select Refresh List button. You should now see a list of all the ScopeType = 3 forms (user created)

5. On the Grid you will see a Delete option box. Click the record and then click the delete option, which should make a check in the delete option box. Once you have selected all the records/forms, click the Delete Tab and then click the Delete button. This will delete all the ScopeType = 3 forms from the forms database.

Legacy Contributor

Thank you I362426, I used your solution #1, and it worked well!

would there be any difference in the results (in the metadata perhaps) if I used your solution #2?

Legacy Contributor

Should be no difference that I know of.

Legacy Contributor

Thank you Jaclyn! Form Sync seems to be an important utility that I need to do the kind of development that I intend to do (develop at the site level as opposed to the vendor level). My company has purchased a Mongoose App (IQM) which, although it has all of the Mongoose development tools, only comes with a single site level developer license. So I need to learn how to develop without the advantage of check-in and check-out, or other Access As source control methods.

I was introduced to Form Sync while on a Remote Support session with a member of your team.

Thank you for the additional information!

Copyright © 2025 Infor. All rights reserved.