Error Retrieving Database Records

unknown

Hi,

 

I'm not totally sure if this should be under HR, but I thought I'd start from here and maybe someone could point me in the right direction.

 

We're experiencing a situation where a user is unable to get to the direct deposit module under Employee Self Service, everytime the user clicks on the module, a pop-up error appears that reads for example "2019-08-23 13:32:39 :INCIDENT_ID#12345678990-0001 Error Retrieving database records"

Followed by a link http://mydomain.net/servlet/Router/Data/Erp?......DA=False - SSORequest() - sso.js"   and ends with "Check IOS logs for details"

 

I've checked the log but nothing really useful other than the same error with the user ID, and some timestamp.

 

I was wondering if anyone else is experiencing similar issue, again any guidance will be appreciated.

unknown

Hi,

We have been getting that same error - sporadically - and not just in HR but in PO forms as well. Infor support initially told me to upgrade WebSphere to fixpack 14 to upgrade the java version, but when I tried to do that, it said the later version of java was already installed. So, we have a webex today at 2:30 eastern time to further troubleshoot. If I learn anything else new I will let you know. In the meantime, see JT #2073527. Good luck!

-Carla