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Summary:
Add Status field from EMailMessageQueue businessclass on Purchase Order header so buyers know if email transmission was successful or failed. Delivered security does not allow buyers access to EMailMessageQueue without customization. This would give buyer's the ability to see if an email transmission failed and send again/contact ITS.
Business Impact:
Occasionally, emailed orders fail to transmit and Buyers need visibility when they do. This could cause significant delays in shipping. An order requested for overnight delivery on a procedure the following day may appear as "emailed" to a buyer when the email transmission failed. Example attached.
Reasons we’ve encountered failed transmission:
• Typos in email address
• Recipient no longer valid
• Email address is null
• Connectivity issues
Workaround:
Several custom businessclass and form configurations.
Business impact example. PO appears as emailed but may be failed in EMailMessageQueue.
