We have a few ION workflows which provide a drillback to documents in IDM. We can see them while accessing the task in a normal web browser, but cannot figure out how to access them in the mobile application.
Are you trying to access them from Infor Go or from a separate application?
I'm using Infor Go to access my inbox with the ION tasks. The drillback allows us to navigate from the ION task to a specific document in IDM.
What exactly are you saying you can't access? Is it the workflows, is it the task within the inbox, or is it the inbox itself that you are unable to access?
Observing the same issue and looking for a solution or a workaround. My requirement is to get approval on documents, it works well in the web browser but would be extremely convenient for the approver to review the docs in Infor Go app and approve. Currently, they can approve the workflow but Drillbacks are missing in the Infor Go App.
Infor Go supports drill back to IDM, but the drillback option is not enabled in Inbox when loaded in Infor Go. I am going to reach out to the ION team to see if this is something we can get as enhancement request.
Awesome! Can you note the ERS number so we can vote on it?
Thanks!
ERS Id 113480 - "Drillback to IDM Documents"
So after reviewing this ER deeper, it seems as if these are two different items:
1. Need the ability to enable IDM document links within Inbox (which would be an ION task)
2. Need to resolve the error you get when you click on an IDM link within inbox - this is confusing becuase at first you said you can't access this document link, but now you are saying you can see that link and when you click on it you are getting an error?
Can you elaborate?
Thank you, Caitlin, for looking into the ER and making improvements to the App. The app is now able to open ONE document from IDM when clicked on the drillback URL and it is pid dependent. The workaround is to use IDM API to get Drillback URL and pass the URL as Hyperlink parameter to the workflow task. This only helps when there is only one document. Please look into improving the app to leverage existing Drillback functionality that works on the browser, it can fetch multiple documents that satisfies query logic It would be a good user experience if the experience on App is consistent with browser. We can collaborate on the active case CS0541727.
I’m happy to confirm that the functionality you’re describing is possible. The app can handle scenarios where multiple documents satisfy the query logic by passing the search query URL from the browser into the hyperlink parameter. This approach will allow you to view multiple documents.
