Candidate Password Reset

We are seeing issues when candidates need to reset their password, they are not always typing their email address in all lower case, so they do not receive the password reset email. In the candidate business class, there are two fields "LowerCaseLoginName" and "LowerCaseLoginNameForRegistration."

The fields are empty when you query but it made me wonder if there is a setup option to default upper case letters in an email address to all lower case. Have others had this issue with candidates and how do you address it?

Thanks,

Shannon

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Comments

Jynelle Rodriguez

We have a similar issue we've been investigating for a while but I have not looked into this field. Thank you for mentioning this. What I have started to investigate is if the email is sent to the original email provided. In some cases, our candidates have listed typos in their original email so they never get the password reset email.

sneedham

I had not thought about the password email going to original email. We have candidates with typos in their emails too. One of your HR folks I think had tested with candidate and said it also needed to be all lower case. I will need to do more testing to confirm if that was truly the issue. I would be interested in what you find out in your research. Thanks!

sneedham

I did find the setting to ignore case for the email is that is the issue. For the Login Scheme enable "Ignore Identity Case". While this will not resolve the issue of candidates mistyping their email address when they register, hoping it will help some.

HR Payroll UG - March 2024.pdf

Joe Hansen

Hi Shannon, did you changed that setting to ignore case for email usernames? We found that setting as well but our IS folks are afraid that changing it now could impact downstream processes

0712131256598360.doc

sneedham

Yes. When I asked Infor Support about any ramifications, this is response I received "The 'Ignore Identity Case' option in a login scheme is designed to manage how user identities are treated in terms of case sensitivity. When this option is enabled, it allows users to log in without considering the case of their username or email, making the login process case insensitive. If the option is unchecked, users must match the exact case of their username or email to log in, and they cannot register an email address that differs only in case from an existing one."

sneedham

Hi Joe - Yes. Do you know what your IT folks think it could impact. Thans.

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