We are running into an issue with newly procured Zebra ZD421 printers in which labels are sent to the printers from MSCM but not all of them are printing out. For example, if we send 20 labels, it's consistently only printing 15.
The print queue shows that the print agent accepted the print jobs and sent it to the printer, we see no errors. This behavior exists in both classic MSCM on Multi-Tenant as well as the new Landmark version of MSCM. We updated the firmware, confirmed that we weren't seeing packet loss on the printer and aren't seeing any timeout or governor-type settings which could be causing this behavior. We also tried with some older Zebra printers and the behavior is the same.
We "spoofed" a regular report printer to appear as a label printer and it printed all of the "labels" we sent on paper.
Has anyone run into this type of issue before? In my history with Infor and in Lawson, I've seen this happen a few times not related to MSCM labels but a firmware update fixed the issue.
