Infor OS update Issue with ION API Service

Legacy Contributor

Hello.

 

We have a customer who have faced the issue with updating Infor os without stopped the ION Api Service.

 

Now the Service is corrupt. 

We try to remove and re-install with the Service with nssm64.exe.

Now the Service is running again but we have the issue that ION API cannot load the API definition under "API Metadata".

 

The error "Failed to fetch https://xxx.xxx.com:7443/ionapi/metadata/v1/swaggerDoc?tenantId=infor" accours.

Trying to open the URL results in connection refused.

 

Have anybody an idea to fix the corrupt service problem or why we can load the metadata?

Everything works great before this update issue?

 

thx a lot for any response! 

Legacy Contributor

Hi, what was the starting version and what is the target version of Infor OS.

We faced the same going from 12.0.28 to 12.0.30. The solution was to reinstall Elastic search service manually and then update the Elastic search templates, and at the end also renewing OAuth keys. Elastic search templates update procedure worked in 12.0.30, but not in 12.0.32 (because something in Elastic search configuration has changed).