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Hospitality Product Forums
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Hospitality teams rely on dozens of systems to run daily operations. Property management, point of sale, revenue management, sales and event management, service, and more. Each system serves a purpose, but the work between them often remains manual. Staff switch between applications, gather information from multiple…
Real progress in hospitality starts with bold questions and a moonshot mindset. Discover why focusing on a single meaningful challenge can transform an entire operation. Dig in today: https://www.infor.com/blog/moonshot-mindset-hospitality
Moving fast with AI can create costly mistakes without the right strategy. Our latest blog explores how the competitive landscape is evolving—and why industry expertise, strong governance and long-term accountability are now essential to successful AI adoption in hospitality. Read the full perspective:…
What if every hotel employee had real-time information exactly when and where they needed it? Augmented reality is helping hospitality teams work faster, safer and more accurately by putting guidance directly in their field of view. Explore how AR can solve hospitality’s “last-mile problem” and improve hotel operations:…
Personalization goes far deeper than a welcome message. AI gives hotels the intelligence to understand guest intent and deliver service that feels truly individualized. Dig into the details: https://www.infor.com/blog/ai-hotel-guest-personalization
Event resumes were built for a slower world. As hospitality operations move faster and become more complex, traditional reporting can no longer keep pace. Continuous intelligence offers a new model, delivering real-time visibility that helps teams move from reactive reporting to exception-based management. Learn more:…
What if the next leap in hotel technology isn’t more features, but more intention? Hotels don’t need more tools. They need intelligence that understands context, purpose, and the real work happening on property. In our latest piece, we break down the Architecture of Intent—a new way to think about AI that’s built for…
Did you know you can open multiple browser tabs while working in SCS? SCS allows you to open multiple browser tabs, making it easy to work on different records or areas of the application at the same time. For example, you can keep an event open in one tab while reviewing a contact or account in another, helping you…
From forecasting and pricing to collaboration and decision-making, AI is reshaping the way hotel revenue teams work. Our latest blog explores how hospitality organizations are using unified data and AI-powered insights to make revenue meetings more productive and drive better business outcomes. What opportunities do you…
A new feature has been introduced to improve flexibility and user-level customization within User Configuration settings. The addition of the “Allow Save Grid to Excel” checkbox gives administrators greater control over how export functionality is applied, enabling them to tailor the experience to specific user needs. When…
Did you know HMS lets you create a Deck Menu with up to 7 of your most-used screens? This powerful feature helps your team work faster and smarter by switching between screens without losing their place. Perfect for busy roles like Front Desk and Operations! Why you’ll love it Quick access to frequently used screens Smooth…
The latest HMS release (v2026.04) is now available, with updates focused on making everyday workflows faster, simpler, and more flexible across reservations, Call Center, Gaming, Mobility, and Resort Fees. Highlights include improved reservation handling, enhanced search capabilities for agents, expanded mobility…
Hi everyone, If you’re new to the community, this is a great place to start. This space is designed to help you get more out of your Hospitality Management Solution (HMS)—whether that’s finding a better way to do something, picking up a quick tip, or seeing how others are approaching their work. Here are a few ways to get…
What is your process for rebates? Do you use a package structure? D you calculate rebates using non‑room revenue items? Is the revenue adjusted daily throughout the group’s stay, or only at the end once the group has checked out? Looking for an open discussion to come up with a good solution!
