We are getting an error message as "You do not have Sufficient security rights to workorder status t

Legacy Contributor

We are processing the XML file (Customized Input file) from shared folder into Infor EAM system using ION integration. We are getting an error  "You do not have Sufficient security rights to workorder status to R" in ION while processing the XML file into Infor EAM. However, we have tried to process the standard XML file through ION and file is getting processed successfully.
Can you please let us know in which place we need to grant the security rights.
Attached screenshot for reference.

Legacy Contributor

Hello,



It looks like your user has no Status Authorization to put WO in R status.



Please check user and his grup (usually it's R5DATA & R5 Group) in EAM in Administration > Security > Status Authorization

if this is all okey then please check WO Authorization on Administration > Security > User Group and WO Authorization tab.



Also what I did spotted that you are sending msg that have WO number & null - so I assume that you didn't specified organization in your xml or R5DATA user has no security rights to this organization... (null should be organization bit).

As far as I remember in all standard XML files organization is specified as "*" where per default all users has access...



BTW - to check what user is actually used by interface please go to Administration > Databridge > Databridge Partners - and there you should have information what user to check regarding permissions.