Diagnosing Mongoose license key errors

Alistair Johnson

I'm having problems with applying the license key for Mongoose / Factory Track.  Clearly there's an error in what we've requested from license management, but I'm not sure what.  The error we see is "New license does not match server and database".  Is there a way where we can see what the specific error was e.g.

Expected database name was xyz, actual database name is abc

?

 

Cheers, Al.

BradleyBrown

Rather than attempting to track down the portion that failed I would just lookup the proper information and re-submit the license request. In my experience its usually the server name that is incorrect.

@SERVERNAME

That along with the database name should get you what you need.