ION Workflow Task e-mail message doesn't use User language profile localization ?

piotr-wieczorek

Hi.

Has anyone received an email with tasks and notifications from ION Workfow containing the same subject as in the user's inbox?

I'm having problems translating tasks / notifications using a custom email template.

I can translate a task / notification into the user's language, but the subject of the email is always the same as the default event message that is used in the language-dependent email template

See the following example:

- I have standard message in English at Task, but also translated to Polish (pl-PL) and German (de-DE)

 

- custom email template language dependent exists with valid folder structure

- user having Polish language sees Ming.le task in polish langauge

- but the same message received via e-mail is not translated, even the pl-PL custom email template is used. 

Mads Stenbye

Hi Piotr, 

Have you created translated email templates?

Have you tried to translate the "email type" in the .properties file in the email templates package, or even translate the entire email template. I guess it might be that you need to have a translated template.

try to have a look at the ION Desk User guide for CE pages 435-436.

Best regards, 

Mads Stenbye