Alerts in M3 causing IPS to fail

Hi Team,

In M3, when the credit is issued for a return, an alert box pops up with the customer order number that got created for that credit.

I built an IPS to automate this process, the IPS fails as it considers the alert message as an 'Error'. Is there a way to overcome this failure message in IPS.

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antonio-caria

You can move the alert to status bar.

You can also capture the alert's with script's and hide them in some cases...

Infor CloudSuite_Field_Service Monthly_Newsletter_November_2020.pdf

Legacy Contributor

Disabling the alert and showing the message in the status bar is not preventing the IPS from throwing the Error message. The Scripts are used to disable messages from UI but do not prevent IPS from failing.

Legacy Contributor

any other suggestions?

antonio-caria

Because the error is Service Side You can try control it using XtendM3 in MT.

In ST and other use MAK.

Legacy Contributor

Hi @premkumar

The Alert box seems to be the program MNS920 -> Confirm Window. Check if it is possible to handle that in the IPS.

antonio-caria

Hi Sudhakaran.

MNS920 is used for what ?

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