Birst Usage Tracking Stats Are Off

Has anyone else noticed that Birst Usage Tracking stats seem to be way off? I have a space that's showing very minimal usage, where there are people that have actually sent me pictures of them using it and questions about reports, and it shows that they've never been in it. In fact, it seems like all of the spaces I am tracking are gathering minimal data recently. Is anyone else experiencing this / do you know of a way to improve it, or is it just a product issue?

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Legacy Contributor

Yes, we have an in-progress ticket with Birst Support that will hopefully get resolved soon. It would be great to know if there is a workaround... or an estimate of when it'll be resolved.

Dan Rosen

Good to know, thanks. When did you notice the issue, and did they provide any feedback on it / note that they were actively working on it?

Legacy Contributor

Around the week of February 20th seems to be when the dip first occurred. Took about a month before we eliminated other possibilities and created the ticket. The last update, that the "internal team is actively working on this issue", was on May 20th.

Dan Rosen

Cool, appreciate the info. Hopefully it will be resolved soon

Legacy Contributor

Do you know if this is resolved yet?

Dan Rosen

I believe it's still an issue

Diane McElhiney

There is still an outstanding ticket for which our Engineering Team is reviewing. In 2022.06 release there had been a fix released which also revolved around this data which as you observed is has not fully resolved. WIthin the 2022.10 release is a mention of another fix which will be included concerning the correct reporting of dashlet names.

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