The remote name could not be resolved: 'smtp-relay.infor.com'

I'm still trying to send an email from Mongoose, (cloud version) but on the "Event Status" form I see the following error:

I've checked all the email related questions and discussions, and it looks like I have the same settings on the "Intranets" form as everybody else:

Are there different settings or a different SMTP server name that I should use on the Intranets form?

Thanks!

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Accepted answers

tdickens

Sorry, I don't remember how we configured the email. I had just started working with Mongoose when we set it up and I don't remember what we did.

I've had really good luck with the Infor Support. They will be able to figure this out.

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tdickens

Mine has this in the server:

smarthost145.prod.inforcloud.local

0712050808501819.doc

Legacy Contributor

Hey Terry, thanks for the quick response! It looks like you are using a custom setup, unfortunately this server also fails.

I have access to another tenant, I checked the SMTP settings there, and it looks like I have the exact same settings in both cases.

The script that you sent me works fine, thanks for that! Can you please help me a little more with that?

I really appreciate your help! Thanks!

tdickens

Sorry, I don't remember how we configured the email. I had just started working with Mongoose when we set it up and I don't remember what we did.

I've had really good luck with the Infor Support. They will be able to figure this out.

Legacy Contributor

Thanks. It looks like I also need to open a ticket to resolve this issue.

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