Infor M3: OpenText End of Support for StreamServe 5.6.2 and below

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Product Announcement Infor M3: OpenText End of Support for StreamServe 5.6.2 and below Summary OpenText has officially discontinued support for StreamServe version 5.6.2 and below. Customers are now required to either upgrade their existing StreamServe to the latest supported product, OpenText Exstream (on-premise or cloud), or pay for Extended Support for StreamServe to cover P1 and security updates. What does this mean for M3 customers still running StreamServe? Customers who decide to stay on their current StreamServe version and not upgrade or pay for Extended Support will no longer be able to raise support tickets with OpenText or via Infor support for StreamServe 5.6.2 and below. They will still have access to the OpenText self-service portal for relevant material, and to OpenText Exstream via the Infor Download Center, and they will be able to raise M3 support incident tickets. Action steps Infor recommends upgrading to the latest version of OpenText Exstream. ·       Upgrade to OpenText Exstream on-premise at no extra license cost. OpenText Exstream (16.x) software and instructions can be found in Knowledge Base (KB) article KB 2133631 ·       Upgrade to OpenText Exstream Cloud: Contact OpenText o   Scott Ganson, sganson@opentext.com ·       Pay for extended support for StreamServe via OpenText directly, and raise tickets for StreamServe directly with OpenText o   Contact Mike Janmaat, mjanmaat@opentext.com Continuing to use StreamServe with no OpenText or Infor support for StreamServe 5.6.2 and below is not recommended. OpenText have already made a customer announcement regarding the new Extended Support Program. ·       OpenText Extended support handbook (multiple languages available) ·       OpenText Extended Support fact sheet You may also like to refer to the original Infor M3 customer announcement (May 2020): “Maintenance for OpenText StreamServe 5.6.2 ends May 30, 2020.” For additional information, please contact your Infor account executive. Click Learn more to read important additional information. Learn more Visit Infor Concierge to report a support incident, explore education offerings, user communities and more. To speak to a representative, contact Infor Support.