Email notifications for Task Chain Activities in ION workflow

ashok-kuppuswamy

Hi There,

We are trying to implement Workflow (infor OS version 2021-12) with task chain.The task chain is defined to have approval matrix linked to Business Rules. I was able to activate the workflow, link with Activation policy and trigger properly, but I notice that the task assignment email notifications are NOT triggered only for the task chain activities.

In the same workflow I have notification tasks, they trigger emails properly.

I logged an incident and shocked to know from Infor support, that email notifications are not designed for task chain.

Request you to confirm if this is the designed functionality or if I am missing a configuration.

Thank you for your time and advice.

BR,

Ashok

unknown

Hi Ashok,

Could you please confirm whether you have selected the checkbox beside "Send email to the selected user" while adding the user under distribution in the Approval Matrix Page. I am attaching the SS of the same for your reference.