Distribution in Escalations

Ruchira Nabar

Hi all,

I have doubt in distribution of escalations.

I am using "Task is not finished on due date" this event where I have added one group in distribution. I want to send escalations to AE_Grp_MGR.

But escalations are sent out to distribution of Task. Escalations are sent out to AE_GroupDist.

 Is there any way to send escalations from escalations distribution?

Thanks,

Ruchira.

unknown

It should be using the distribution specified in the escalation.  How are you checking that it's going to the wrong dist group?