Workflow does not show up in EAM task viewer context app

Hi All,

Created some workflows related to Purchaseorders. Workflow is initiated trough a activation policy via the standard purchase order BOD from EAM.

Found some similair issues but related to LN and M3. Not sure how to fix this for EAM. Any help would be greatly appreciated.

Hendri

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Kevin Heiman

Hi Hendri. That summary is a little vague to help you out. Some basic questions:

1) do you see the sync.purchase order in ION Oneview. This validates that ION is receiving the BOD.

2) If you see the BOD in oneview, do you see the activation policy in the Oneview flow? What detail doe sit have for status?

3) If you see it ran the actiation policy, did you look at Active Task to see your Policy and result? https://docs.infor.com/inforos/2023.x/en-us/useradminlib_cloud/default.html?helpcontent=iondeskceug_cloud_osm/ako1452505580453.html

4) in Oneview, can you review the deals of the BOD to see if they are what you mapped into the activation policy? Are there empty or missing paramter mappings that need to have a default value?

unknown

Hi Kevin, Thank you for your reply! Sorry if I was unclear. The activation policy and workflow are working as expected! The problem is, it does not show up in the context viewer (side bar) within EAM.

Thanks,

Hendri

Kevin Heiman

When you did #3 - Activities view, did that show a distribution list.

What is your distribution set to in the Task/Notification?

unknown

Hi Kevin,

It is set to me :

And it is showing up in the inbox:

And in "tasks widget"

But not in the Task viewer, this widget should give an overview of the workflow progress:

I reached out to both Hexagon Support and Infor support and the conclusion was that this widget is not compatible with EAM because of the lack of the correct information in the InforBusinessContext message. It is very frustrating, because this is exactly what we needed. Now looking for alternatives. Any ideas would be appreciated.

Kind Regards,

Hendri

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