How do we use a different email template for one task and different email template for escalation

We have a requirement to have different email templates for task and its escalation to managers, Is there a possibility or any example to do it?

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unknown

Hi Syam,

There's possibility to set email template per workflow as well as for separate task or notification. You can find the detailed description and steps to be done here.

Meghasyam Gadde

Hi Andrii,

Thanks for reply and I wanted to get more information on how do we set up it for task -one email template and escalation for same task different email template

unknown

Syam, you cannot set different email templates for the task and escalation. There will be the same template used for both.

Meghasyam Gadde

Hi Andrii,

Thanks for the reply, Can you please suggest if we have any ION API for getting all tasks?

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