An updated knowledgebase article has been created within Infor Concierge - KB3643737, this article provides a guide and checklist to what is expected before the request to onboard the database refresh can be carried out.
This knowledgebase article will give you all the information required in order to arrange the event.
Please review the KB if you are in the planning phase , as we have a requirement of 5 business days notice in order to schedule in the actions.