At ITB Berlin, Simone Puorto spoke with David Poprawka, Innovation Strategist for Hospitality at Infor, about augmented reality in hotel operations, why the industry has failed AI more than AI has failed the industry, and what it actually takes to move from a reactive to a proactive operation. The conversation was one of the more forward-looking of the week, and one of the more honest ones too.
Infor's David Poprawka argues hospitality must rebuild its data foundation before AI can succeed, showcasing AR proof-of-concepts for check-in and housekeeping.
