Hello,
We are using Syteline V10 On-Prem and I am having an issue with an event handler that I feel like should just work but I must be missing something. It should trigger when a new item is created that starts with 'SC.' and then email a series of people. I have created many other event handlers like this but just without some filter and they work correctly.
I have tried to create it using IdoOnItemUpdate with just a finish event for the filter and then notify for the email. This never triggers.
I have also tried it on IdoPostItemInsert with just the finish and notify events. I also tried to add a 'Load IDO Row' action to retrieve the data this way but again it never triggers.
I have tried to create it using IdoOnItemInsert too, again trying just the Finish and Notify events and then also with the 'Load IDO Row' event.
I have included screenshots from one of these examples, however the content in the actions are the same across my attempts with all the event types - this is making me believe that something is incorrect in the actions themselves.
Any advice greatly appreciated. Thanks.
