Hello -
We have created an Enhancement Request seeking the ability to "uncost" or reverse billable lines that have been created via the Service module.
In Service - MSO's, we may have Part Maintenance Lines linked to multiple Work Orders. Because of the nature of the business, these related Work Orders may be closed weeks apart. We often have cases where users mistakenly cost Actual Coverage Lines for closed work orders, while other related lines on the MSO are not ready yet to be costed. Ideally, all Actual Coverage Lines would be costed when all work orders tied to the MSO are completed and ready to be costed. There is currently no way to reverse the billable lines once the MSO is costed.
The impact is mostly on Finance, as the mistakenly costed lines are hitting interim accounts.
