Whether you're implementing a new solution, preparing for a release, managing day-to-day operations, or planning for future upgrades, staying informed is critical to getting the most value from your Infor investment.
That's why it's important to review your communication preferences in Infor Concierge.
These settings help ensure that the right people in your organization receive important updates about your products, support services, maintenance activities, and upcoming changes that may require action.
A few minutes spent configuring communication preferences today can help your team avoid surprises tomorrow.
Why Communication Preferences Matter
Infor regularly shares information that can help your organization plan, prepare, and operate more effectively.
Depending on your role, these communications may include:
- Product release notifications
- Product lifecycle updates
- Support operations notifications
- Critical product communications
- Maintenance-related notifications
- Interactive briefings and webinars
- Enhancement-related updates
- Updates to Infor Concierge and customer-facing resources
Some of these communications are purely informational, while others may require your team to take action before a deadline, release, or scheduled activity. When the right contacts are not subscribed, important updates can be missed, which may lead to delayed awareness of maintenance events, unprepared users or administrators, avoidable support issues, or increased operational risk.
Keeping communication preferences current helps your organization stay ahead of important changes instead of reacting to them after the fact.
Email vs. SMS Notifications: What's the Difference?
Infor offers two primary communication channels, each serving a different purpose.
Email notifications are used to keep your team informed about product updates, releases, lifecycle announcements, support-related updates, critical product notifications, and customer portal or service updates. These communications are managed through your Infor Concierge communication settings.
SMS notifications, on the other hand, are primarily used for maintenance-related communications. They are especially helpful for receiving notifications when service-impacting maintenance activities have been completed and normal operations have resumed.
SMS subscriptions are managed separately through the CloudSuite Self-Service Portal and require a valid mobile number in your Infor Concierge contact record.
How to Update Your Preferences
You can review and update your communication preferences at any time through your Infor Concierge profile settings.
For more detailed guidance, you can also review this Knowledge Base article on communication preferences in Infor Concierge: KB3608952.
If you'd like to receive maintenance-related SMS notifications, you'll also need to subscribe through the CloudSuite Self-Service Portal and ensure a valid mobile number is associated with your contact record.
Need help getting started? Watch our step-by-step video guides:
- Video: How to Update Your Communication Preferences in Infor Concierge Click here
- Video: How to Enable SMS Maintenance Notifications Click here
Who Should Receive Which Communications?
Administrator, IT Lead, or Project Manager
Choose: All Types
Stay informed about product updates, release notifications, support communications, lifecycle announcements, enhancement updates, and critical notifications. This setting provides the broadest visibility into what's happening across your Infor environment.
Primary Owner of Your Infor Environment
Choose: Critical
Receive important communications that may require action from your team or could impact your environment, users, or business operations.
Every organization should have at least one designated contact subscribed to Critical communications.
Users Who Don't Need Product Communications
Choose: None
This option prevents announcement emails from being sent to the user. Only select this option if another member of your organization is already receiving and monitoring the communications your team needs.
Best Practices
To ensure your organization stays informed, consider the following recommendations:
- Designate at least one primary contact to receive Critical communications.
- Review communication settings periodically as team responsibilities change.
- Ensure administrators and IT contacts receive appropriate notifications.
- Keep contact information current, including mobile phone numbers.
- Verify communication coverage when new administrators or team members join your organization.
A simple communication review can help prevent important updates from falling through the cracks.
Final Takeaway
Communication preferences may seem like a small setting, but they play an important role in helping your organization stay informed and prepared.
By ensuring the right people receive the right information at the right time, your team can better prepare for upcoming changes, respond quickly to important updates, and maximize the value of your Infor solutions throughout the customer lifecycle.
If you take one action today, make sure at least one designated contact in your organization is subscribed to Critical Communications.
