How can I configure email notifications for API flow error notices

AJ Patel

I am importing POs from a 3rd party service through API connectivity, and whenever there is a line error it will kick out a notification from the API with error code 200.

I currently am sending all these to my ION inbox but I want to get them to specific users' or a groups' email saying these POs failed to create and here are the notifications.

I'm using ION Desk with IONSERVICES/process/application/v1/workflow/start right now but not sure how to get an email notification from the API flow. Any ideas?

davidwarner

You can’t send email from workflow/start directly—the email has to be a step inside the ION workflow.

Add an error/exception branch for the PO create step, then route it to a Notification/Email action (or SMTP if that’s what your tenant uses). Pass the error payload (PO + message) into that step and set recipients as a user group or lookup list.

So basically: API triggers workflow → workflow catches error → workflow sends email.