Does anyone know how to fix a receiving error in TWL (bar code scanner) after the RT has been closed? They are telling us we have to do a PO return and enter a new PO for the items received in error. This is really confusing for accounting.
Once the RT is closed you're out of luck. TWL is very unforgiving in that respect. The only thing you can do is create a PO return for what was received, create a fictitious invoice and matching credit to wash it, then enter and receive a new PO to receive the correct quantities/products.
Thank you for the help @John Chapman we really appreciate you jumping in.
