Hello,
We are looking for guidance and best practices around managing receiving discrepancies within FSM.
Currently, our Receiving team does not have a direct method within FSM to notify buyers when shipment discrepancies are identified during receiving, such as:
- Short shipments
- Damaged goods
- Mis-picked items
- Incorrect products received
- Other receiving exceptions
The only automated buyer notification we have identified today is for over-shipments. We have not found comparable functionality for under-shipments or other receiving issues.
We would like to explore enhancing the Receiving process by adding a checkbox and comment field on the receiving screen that would allow receivers to flag an issue and send details directly to the assigned buyer. Before pursuing a customization, we wanted to understand what others in the Infor community are doing today.
Questions:
- How are you currently managing receiving discrepancies that need buyer follow-up?
- Is there any out-of-the-box FSM functionality that supports communication from Receiving to Purchasing for these types of issues?
- Are you leveraging process flows, business classes, alerts, messaging, or workflow notifications to notify buyers?
- If you have implemented a workaround, what does the process look like and how are notifications delivered to the buyer?
- Have you implemented any customizations that have proven successful?
We would appreciate any recommendations, examples, or lessons learned that you can share.
Thank you in advance for your help!
