Candidate password resets

Stacey Doty

Is anyone having issues with candidates not getting candidate password reset emails? We are experiencing this especially with Gmail email accounts. Candidates are saying they are not even receiving the email to reset their password. I've opened a few cases with Infor and we haven't really gotten a resolution so was seeing if anyone had this same issue. Or if anyone had that issue and was able to resolve what did you do?

Lowell Braatz

Yes. I occasionally receive support emails from dealer reps indicating they are not receiving the email with the account activation link. Many times reason for the missing email is because the email system for the customer/dealer has implemented security features that may mark the email as a security risk. I believe that happens because an email system detects the incoming email with the noreply sender email address noreply@inforcloudsuite.com. Usually a customer/dealer contacts their email system SME and the email is found in a junk, spam, or quarantine folder. I haven't seen the issue with Gmail accounts though.

I did open an enhancement request to allow EQ Admins some way to see the logging of the initial account activation or password reset emails being sent out so we at least know the email was successfully sent. I don't think my enhancement request had enough endorsements so it was not selected for development.