Starting on the morning of September 2, we began experiencing issues with the Ad-hoc Report function within the Infor EPM Excel Integration add-in.
When attempting to create a new Ad-hoc Report or run an existing one, the process starts normally but never completes successfully. Instead, the report generation runs for approximately 15 minutes, then times out and returns the attached error message(s).
This issue is having a significant business impact. Our month-end close files were created using the Ad-hoc Report function, and the current malfunction is preventing us from completing critical month-end close activities.
Troubleshooting performed:
- Cleared the Infor EPM cache
- Removed and reinstalled the Excel add-in
- Restarted the laptop
- Updated to the latest manifest file
Despite these troubleshooting efforts, the issue persists.
We have opened an Infor support ticket (CS1929241), but I wanted to check whether anyone else is experiencing the same issue or has identified a workaround.
Thank you in advance for any insights.
