Infor ION Integration with Salesforce

Hello,

I have searching for integrate SalesForce CRM with ION and found something like that(http://www.infor.com/company/news/pressroom/pressreleases/InforceCRM/)

but in ION documents found nothing about the using Inforce. Anybody have opinions or experiences about the Inforce?

Find more posts tagged with

Accepted answers

Legacy Contributor

Issue has been fixed, its due to host configuration in Sales force suite.

All comments

Legacy Contributor

Hello:

The exclusive connector we had in ION to connect to Salesforce was called Inforce connector (as in your screenshot) or it has been since renamed as Infor BackOffice Connect. This connector has been deprecated.

From Xi 12.0 onwards, ION uses the standard IOBox connectivity. This integrates with the Infor Back office Connect module. This module handles the Salesforce integration. So in addition to ION, you also need Infor Back office connect for this integration. The documentation is at: www.inforxtreme.com/.../IBOC_Administration_Guide_10_8.pdf

For more questions on Sales force integration, please send an email to Kevin Draggoo <Kevin.Draggoo@infor.com> and Copy me (vignesh.subramanian@infor.com).

Best Regards

Vignesh

Legacy Contributor

Thanks for answer Vignesh, Is Infor Back Office only way to integrate with Salesforce?

What about the ION Connect3P Foundation? If we install Connect3P on our ION , can we use Salesforce.com Connector?

Best Regards

Serkan

Legacy Contributor

Hi Serkan:

Connectivity from Infor to Salesforce is always through an Infor server side component that is running in the Infor cloud. It works something like this:

ION on premise => Infor cloud server component => Salesforce cloud.

What you see in ION is a connector for the first link in this chain. i.e., one that connects ION on-premise to Infor cloud server side component. In ION 11.1 or lower, this is called the Inforce connector (This is part of Connect 3P suite, the one that you mentioned). From Xi 12.0, we use the standard IOBox connector for this part.

So in all cases, you need a separate SKU for Salesforce integration which would enable the second link in this chain. i.e., the server side connectivity between ION Cloud and Salesforce for you. Without this enablement, you cannot have an integration with Salesforce. This is a speciality SKU for ION on the price sheet at little or no cost. These are only used to grant an ION license when the customer is limiting the integration to an Infor ERP and SFDC.

In addition to this, if you plan to use ION for regular usage - Such as for other integrations or to leverage other workflow/ event management functionality - you just need to have the corresponding regular ION SKU (Connect3P or Process SKUs in ION 11.1 and the Xi Platform base SKU in 12.0).

Hope this is clear.

Legacy Contributor

Looks like the connector is too old. I would start by looking at the SF APi's:

resources.docs.salesforce.com/.../SF_S1-Developer_cheatsheet_web.pdf

Legacy Contributor

Hi Vignesh,

I had a query, we have Infor OS cloud based/on premise and want to integrate with SFDC. I have gone through the infor documents, and suggested that we have option of ION APIs for SFDC. What is best option to choose going with Infor Back Office or ION APIs ?

Kindly suggest the best option.

Regards

Satish

Copyright © 2025 Infor. All rights reserved.