EAM 11.4 windows service won't start

Hi All,

Hoping someone can help me as I am trying to assist a customer to install the EAM 11.4 application onto Window Server 2012 R2 but when trying to start the windows server they are getting an error as follows:

Error 1053: The service did not respond to the start or control request in a timely fashion.

I have attached the bottom part of the deployment file below.

[View:/cfs-file/__key/communityserver-discussions-components-files/107/_deployment-file.txt:320:240]

The service is set to use the local account with the “Allow service to interact with desktop” tick checked or unchecked and it doesn’t work either way. Interactive Services are enabled on the server.

Has anyone else had this issue and resolved it?

Debs

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Accepted answers

Legacy Contributor

Hi

Did you check all Windows useful packages (32-bit / 64-bit) were installed prior to the installation ?

I remember I had that kind of issue when some of them were missing. (read more in 11.4_HWSW_Rqmts.pdf)

All comments

Legacy Contributor

Hi Eddyvp,

Thank you for the reply and yes you are completely correct as when I checked, only the Visual C++ Redistributable for Visual Studio 2015 had been installed (thinking that this would include the required files from 2010 and 2013 - it did not!!)

Installed the correct versions (in line with the 11.4_HWSW_Rqmts.pdf) and it worked!!

All sorted and will remind the IT team to double check all documentation in future

Debs

Legacy Contributor

Great !

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