VISUAL Shop Floor 9.0.8.020 Service Pack 1 - Connection Issues

We recently upgraded to VISUAL Shop Floor 9.0.8.020 Service Pack 1 and now are having intermittent connection issues. This typically occurs when users put in their username and password, they get "Please wait" with a circle spinning. It also sometimes happens when they attempt to start/stop jobs or clock out at end of day. We have been working with Infor support and troubleshooted many ways but no resolution yet. Anyone else run into this type of issue and figured out how to resolve?

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Comments

unknown

You should look at your IIS services ( Internet information Services Manager) on your server ( whatever version you are running: Window Server 2008/2012/2016/2019) and restart the IIS services and restart the IIS server. I have seen users not being able to log on at all because of these services failing, but once you restart the server and shop floor is connected to registered database in IIS .

unknown

You most likely will be good to go.

unknown

We got bit by something similar after a previous upgrade. Flushing the browser cache on the computers/tablets resolved the issue for us. It was intermittent on which stations were affected.

unknown

Thanks for the feedback. We have had some success with restarting IIS services/server but the issue does eventually return. We have gone with scheduling restarts 2x/day to reduce the issue as much as possible until Infor can resolve the bug.

unknown

UPDATE: We recently upgraded to VISUAL 9.0.8 SP2 and Shop Floor 9.0.8.034 SP2 which has appeared to fix the hanging issue.

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