Subject: OperaXRL installation issues on new pc’s

helenm

End of last year 2 new pc’s  were delivered to an end user, Opera client installed fine but XRL installation halting with an error saying it couldn’t locate the LsAgEg10.mdb file although it was there in the location it specified.  Also Document Management appeared to install okay but an error was occurring when signing into Opera, removed Doc Management logged in error free. User then found that when he went into the View screen he was seeing odd characters  (upside down question marks and ½ signs) and we then noticed odd characters on the Pegasus logo screen (in place of the copyright symbol)

Initially we tried a re-install of windows, leaving all data and programs but re-installed Opera, tried XRL and Document Management – same issue for all

Then did a completely factory reset, wiping everything – all now working perfectly.  Repeated this with the other machine and again this resolved the issue

 

This week we have delivered a new pc to another customer and have the exact same issue.  Went straight for the factory reset but this time this has not resolved the problem, have the exact same issues with Pegasus

 [View:/cfs-file/__key/communityserver-discussions-components-files/35/View-Screen-problem.docx:320:240]

All 3 pc’s are Dell. Two different models, Vostro and OptiPlex.

 

Different 9^th Generation Processors as follows:

 

First 2

Dell Vostro 3470 Small Form Factor PC

Intel Core i5 (9th Gen) 9400 / 2.9 GHz (4.1 GHz) (6-core)

 

Latest

Dell OptiPlex 3060 – Micro Form Factor

Intel Core i3 (9th Gen) 9100T / 3.1 GHz (3.7 GHz) (Quad-Core)

 

Has anyone else experienced this and discovered the reason this may be occurring or have any suggestions

unknown

Hi, this has caught my eye as we had more or less the EXACT same issue back in September last year.



New site had 10 new Windows 10 machines installed with Office. Interestingly these were also DELL

The people had installed Office 64 bit & we were getting the same lsageg10 problem youve described. So ween we realised this was 64 bit office, thought that was it.

So they downgraded to 32 bit - same issue. Even on a new machine that hadnt had 64 bit installed, it did the same thing

Then strange things were happening in Opera, some weird characters in the sales view screen (exctly as you have describe, upside down question marks etc). If you look back you will be able to see th thread I posted on this.

So went through every regional setting possible, keyboards etc. Maybe there was one setting set to US, but nothing major.



the clients were tearing their hair out & so our IT people wiped the machines & started from scratch. Then we installed Opera & XRL & then it all worked.



Was very odd & caused a lot of downtime, but there was no real explanation, so thought it was a one off, until I read this!



Unfortunately this is the only time Ive come across this, so cannot offer any further suggestions. Just that we have experienced it!!



Regards



James